Faq

PRODUCT

OTHERS

Our shower head features multiple spray settings, easy installation, durable materials, and water-efficient design for a customizable and luxurious shower experience.

Our shower head stands out due to its combination of multiple spray settings, water efficiency, easy installation, and durable materials, providing a superior shower experience.

The water-efficient design of our shower head not only helps conserve water but also reduces your utility bills. You can enjoy a satisfying shower experience while being environmentally conscious.

No, our water-efficient shower head is engineered to maintain a strong and consistent water pressure across all spray settings, ensuring a refreshing shower experience.

No, our shower head is designed for easy installation. With simple step-by-step instructions, you can install it yourself without the need for professional assistance.

Our shower head is crafted from high-quality, corrosion-resistant materials, ensuring durability and longevity. The materials are chosen to withstand the rigors of daily use.

Yes, our product is designed to be compatible with the standard hose fitting (G1/2) used in most countries, including Malaysia, making it easy to install in your existing shower setup.

Cannot, because the sealing of the filter inside the handle will be imperfect that some portion of water will pass through the shower head unfiltered.

Yes, our shower head is designed to perform well in a variety of water pressure conditions. Whether you have high or low water pressure, you can expect a satisfying shower experience.

Yes, we provide comprehensive FAQs and installation guides on our website to assist you. If you need further help, don’t hesitate to reach out to our customer support team.

Absolutely. Our shower head complies with safety standards and holds certifications from [insert relevant safety certification organizations/ certifcate], ensuring it meets the highest safety requirements.

Leaks are rare, but if you experience one, ensure that the shower head is tightly attached to the shower arm. If the issue persists, contact our customer support for further assistance.

It is recommended to change the water filter every 2~ 3 months, depending on the water quality. If you notice reduced water flow or changes in the colour of the water filter ( from white to brown, gray, black and etc ), changing should be necessary.

It is recomended to change the water filter entirely instead cleaning it with commercial cleaner and reusing it, as the effeciency and effectivity of the filter will be significanltly decreased when contacting with chemical products.

Delivery times vary based on your location( East or West Malaysia) and shipping method selected. Generally, standard shipping takes 3 – 5 days, while expedited shipping options are available for quicker delivery.

Our delivery coverage is only covered in East and West Malaysia.

In case an order is processed, it cannot be modified or canceled. Please review your order carefully before completing the purchase.
You will receive a shipping confirmation email with a tracking number. Use this number to track your order on the carrier’s website or our order tracking page.

Our shower head comes with a 14 days upon receiving warranty. This warranty covers manufacturing defects and ensures your satisfaction with the product. Refer to the warranty information provided for specific details.

We apologize for any inconvenience. Please contact our customer support immediately with photos of the damaged packaging and product. We will assist you in resolving the issue, whether through a replacement or refund.

We value your feedback! You can share your thoughts and experiences by leaving a review on our website. (insert webstie information/link and etc) Simply navigate to the Kurasu website page, and there should be an option to write a review.

While reviews on our website are highly appreciated, you can also share your feedback on popular review platforms like Shopee, helping others make informed decisions based on your experience.

Yes, we love hearing from our customers! As a token of appreciation, we will occasionally run promotions or giveaways for customers who leave reviews Keep an eye on our website or newsletter for any ongoing incentives.